This course was presented well and designed appropriately, but I felt like the content was too rudimentary; there was a discussion about how the internet changed personal interchange, topics like that were unnecessary time wasters.

I worked as a tech support specialist for a few years and the topics presented are things that I learned before ever working in technical support professionally.

I learned some things from this course, but on the whole it was not in depth at all. Granted 90% of technical support is: "have you tried turning it off and turning it back on?" But still for people interested in this course it should've offered knowledge that would be beneficial to coursework or employment, which it establishes value in neither.

I was expecting to learn how to configure a remote VPN or designing a website with HTML/CSS or some coding fundamentals, but there was nothing like that. It kept teasing with "that will be covered in a later lesson", but then it never was covered.

This course may be best targeted to retired adults who just got a computer for the first time, or perhaps middle school kids, but is inadequate for working-age adults or students interested in computer science.

The good: The troubleshooting theory was solid, and the customer service guidance was good. Well produced, and easy to navigate.

The bad: Light on many technical details. Yes, its cheaper than the A+, but you're getting what you're paying for. I wouldn't trust the technical knowledge of someone with *just* this course under their belt. I'm not sure this is meant to be a direct A+ competitor, or if it's meant to be part of a series of courses that compete. Either way, I feel like there should have been more coverage of actual usage of Windows/Linux/MacOS, discussion of network cabling, and discussion of email technology in reasonable depth. While most positions wont use all of the above, I believe the course could have done better in preparing technicians to be more well rounded, technically.

Not great. It's solid, but you should be advised that just having *this* isn't really enough for anything. Unless you're supplementing your own learning here with research outside of the lines (or you're practically computer illiterate prior to taking this), you're not going to get a lot out of this. You do need it for the others, though: they're all built with the implication you've been through this and have the baseline understandings of what everything is. I think the only real flaw with this course is the constant rotating cast of instructors (which doesn't rear its head nearly as much in the subsequent two courses I've taken, Networking and OSes).

Good in the context of the 5-course cert. Not worth much on its own.

I have rated it 3 stars because I wish there would be more labs and practices and wish that it would go more in depth of each week and maybe set a cap of how much you can finish at a time. With being as a former desktop support associate in the past, a lot of the things were pretty much known to me already, however they were great in trying to bring them back to my memory. So all in all I would say that this program is a good to very good program in trying to get into the I.T. support field.

Information is good and presented well. The exams are awful, filled with trick questions and gotcha questions that do nothing to reinforce knowledge or to help build confidence.

Week 4 final exam has script bug when using Safari to take the test, none of the answers register and student gets a 0% -it works in Chrome. Every other exam works fine in Safari.

It is a shame that Google could not insert a digital signature to recognize this achievement. Even though it is an entry level course, at least a digital signature of a Google personnel would give a better legitimacy.

mi nivel de ingles me excluye de sus cursos.. el agrabante es que la plataforma tampoco me permite copiar el contenido para poder traducirlo

I consider it a course for people with no technical background at all, it can be a bit dull if you have some already in technology.

It was okay, pretty basic, I enjoyed the remote access stuff with putty. I finished the course in a week.

highly technical especially with the additional materials you have to go through

its good and learning me more new info

This course is like an overcooked steak: dry and hard to pass.

This review briefly covers the whole certificate but for some reason since Coursera decided to split it up into 5 different courses that you have to manually enroll for I'm writing at week 1 after completing the whole certificate. *insert Terry Crews WHY gif*

Even writing this review the text automatically formats to the center. Why?

Overall the information is largely good and the instructors are in most cases likable, although I would have liked less links to Wikipedia articles and more explanations from the instructors. I think linking to Wikipedia articles is risky for any course that isn't updated continuously because the content of those articles can change over time. What was in those articles when Google decided to include them could have changed and would be lost in translation since their inclusion. I totally understand links to a table explaining which ports do what, for example, because there are thousands of them and having a table for reference is really helpful, but a two minute video on TCP traffic followed by a wikipedia article on the subject feels especially lazy for a hands on leaner such as myself.

The phrase "that goes beyond the scope of what we're learning here so I won't be into it" is a cardinal sin in education. Tell me or don't bring it up. It's that simple. Don't tease me in a course I'm paying a monthly fee to access then dangle what you're not going to teach me in front of my face. "We won't go into it here." You should.

I decided to participate in this certificate since I would love to work in IT and this course promised a strong foundation and platform to accomplish that. Having each course padded with random Google employees who look like they were born during the Obama administration and became VP of Internet Security with no experience feels it's being rubbed in my face.

I submit to this certificate a rating of two thumbs up out of five since the few intructors who don't come across as legit terminators are likable, knowledgable and communicate complex ideas well. The good parts of the course are too short.

Basic information, a lot of it not relevant to typical IT

The instructors seem to be great professionals, with good knowledge of the topic, and I don't know whether they are just following Google's orders in how to conduct this course, nevertheless, I thought I would obtain knowledge and absorb information straight from one of the biggest if not the bigger tech company in the world, and even better, a very affordable course, much more valuable than any certificate or diploma from a prestigious University. Very exciting! However, having said that, I decided not to complete the course! Actually, I'm stopping at the very beginning! So disappointing, I came here to learn or refresh myself on technology/computer science and not to be lectured on diversity, "social justice", racism, inclusion, etc. I didn't come here for a "sociology" or "anthropology" course! This is very said. At least at the very introduction that's what you see! ;( Being involved with tech since the early '80s, I remember when Microsoft was in its peak as a giant tech company late 90s, then they started offering this "Microsoft certification" for tech professionals, it was something very respected in the market, very prestigious. If you had a Microsoft certificate during that time, a job related to tech was a sure thing. In their program, there wasn't "sociology/anthropology/politics" mixed with tech, it was all about tech. (period)

This course felt like a complete waste of time. Anybody geniunely trying to get into the field of IT will not learn anything useful from this course - it is just a commercialized, simple introduction (I don't even want to say introduction because it lazily touched upon the surface of things we'd need to learn) to IT. It just seems like Google focused a lot on professionalism, token diversity, and high quality footage instead of actual content to be learned in this course. Maybe this would be a course to somebody who knew absolutely nothing about computers, networking, operating systems, and the ins and outs of IT, but to people who are already familiar with these things, please don't waste your time.

The final quiz for week one was broken for a long period of time. This is an IT course and to have something so simple be non-functional for so long is ridiculous. This is an expensive course and should work for how long it's been live. Errors riddled in the course with little notes to correct the speakers mistakes. If this is Google's official IT course, the videos should be rerecorded. The transcriptions have many typos and were obviously created through a tool and were never checked. Poor quality.

I found the class to be nothing like I promised. I was expecting to get an idea of how to fix problems. That is not what this class offers. You learn what is in a computer and how to talk to angry customers. Most of the technical stuff is referenced to be in other programs that are offered. I don't see a real need for anyone to take this class unless you have never used a computer. If you are able to read this you have most of the knowledge this class will give you already.

VERY VERY VERY BAD. It got so confusing after a while. They stopped using examples and kept throwing around complex terms. It is more like reading from an online article rather than teaching. Only a person with prior knowledge or experience in this field can benefit from this course. This is not structured for a total beginer. I am quiting this course cause nothing is making any sense.

Week 1 went well, however, I have been unable to take the final quiz of week 2 (assemble a computer) because the instructions state that the areas are marked in red but they are all marked in blue and I cannot move forward. Additionally, the instructions are confusing and there is no chat or tech support for my issue. I would appreciate any help with this problem.

I am having trouble completing the Week 3 Exams (Create a folder with windows and create a folder with Linux) because I am competing this exam on a iPad (5th generation) Tablet. I having trouble contacting a help desk individual to assist with completing this week’s courses. Without assist I will have to close my account and not complete this IT Support Course.

Tests are full of errors and the instructors never answer to our questions. Seems like something quickly banged up together in order to take more money but doesn't offer any in-depth information or any input from instructors of the course; students are pretty much left to struggle with both coursera and labs' issues on their own.

This was supposed to be a course that would give a certificate, and even a stackable certification with A+ from CompTIA. That's what I thought when I signed up for financial aid. Turns out I have to complete several more courses, not covered by the financial aid option. This course took all of 2 hours to complete.

This has a ton of outdated information that I was willing to overlook. However, the module 5 lab is not passable because you can't download the VLC version that the grader is looking for in order to pass. I will be getting a refund.

Some of the information is dated and wrong at times. The course is also incredibly basic, really only useful if you've never seen a computer before

It is a very basic course, I knew most these stuff since I was 8 or 10 I believe.